Privacy Policy

1. Introduction

At TYDE Fitness, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website, services, and communication platforms. By accessing our site or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  1. Personal Information (e.g., name, phone number, email address, billing information)

  2. Health & Fitness Goals (optional, provided via forms or questionnaires

  3. Device Information (e.g., browser type, IP address, location)

  4. Usage Data (e.g., page views, time on site, referral sources)

  5. Communication Preferences (opt-ins for SMS/email)

3. How We Use Your Information

We use your information to:

  • Provide gym services and support

  • Send updates, reminders, and promotional messages

  • Improve our website and user experience

  • Track attendance, progress, and member engagement

  • Manage billing and account information

  • Comply with legal obligations

4. Marketing Communications (SMS & Email)

By submitting your phone number and/or email on our website or forms, you consent to receive marketing and informational messages from Tyde Fitness via SMS and email. This may include appointment reminders, promotions, and updates.

  1. SMS Compliance: Message frequency may vary. Message and data rates may apply.

  2. Opt-Out: You can opt-out of SMS at any time by replying STOP, and unsubscribe from emails by clicking the unsubscribe link in any message.

We do not sell or share your contact information with third parties for their marketing purposes.

5. Data Sharing and Third-Party Services

We do not sell or share your personal information with third parties for marketing or promotional purposes. Your mobile information, including text messaging opt-in data and consent, is never disclosed to external parties.

Your information may be used solely to deliver essential services, such as processing payments, scheduling, or customer support. In such cases, we may engage trusted service providers who are contractually required to protect your data and use it only for the specific service they provide on our behalf.

All providers operate under strict confidentiality agreements and are not permitted to use your information for any other purpose.

6. Data Storage and Security

We take data security seriously. Your information is stored using secure, industry-standard technologies and encryption. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to enhance your browsing experience, gather analytics, and improve marketing. You may disable cookies in your browser settings if desired.

8. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Withdraw your consent at any time

  • Request a copy of the data we hold about you

To exercise your rights, please contact us at [email protected].

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

M: 0421 478 959

E:[email protected]

MEADOWBROOK

4/13 Logandowns Drive

Meadowbrook, QLD 4131